A BURST pipe in Whale Road, Pennington, caused damage running into thousands of rand. A helpless Mr Mustard could do nothing but watch as his property was flooded with water from a burst pipe, on Friday, October 5.
According to Mr Mustard, he woke up at 6 am to find a fence had been damaged when water gushed into his property and covered the garden in soil. His vehicle, parked outside the garage, was buried wheel high in sand and a sinkhole had formed in his driveway. His water tank had collapsed and had damaged the fence below his house.
He said that his calls to the Ugu call centre did not yield any results as each time he was prompted to leave a message. ‘Phone calls to the Park Rynie office went unanswered and calls to cell ‘phone numbers of people associated with Ugu were of no help.
When a Rising Sun reporter arrived at the property at about 11.30 am, photographs of the gushing water pipe were sent to Ugu personnel and another call was made to one of the cell ‘phone numbers.
A male responded that the burst pipe would be attended to. Mr Mustard said that one and half hours later, four vehicles from Ugu arrived at his house to attend to the pipe.
“The damage is enormous, but I will only be able to determine the exact extent of the damage once an assessment has been made. I will be able to breathe a sigh of relief once my property is reinstated to its former condition,” said Mr Mustard.
The Ugu North area manager, Sivuyile Mbewu, met with Mr Mustard and they assessed the damage together.
Mr Mbewu assured Mr Mustard, as well as the Rising Sun, that he would monitor the entire process himself and that a team had been dispatched to repair the pipe.
A contractor will be appointed to reinstate the fencing, parking area, retaining walls and the clearing of the garden.